Professional services

You will understand this is not an easy question to answer in a general way, since the scope of our projects are very different. Since we have a wide portfolio of apps, the solution scope varies a lot, but also the size of the operations and business partner community of our customers can have other dimensions. However, we do believe that projects need to be phased in a way you go through stages of maximum 3 months, so you have a clear and overseeable project progress. Some projects only contain one or 2 stages, while larger projects can have up to 4-5 or even more in case of global, multi-site rollouts.

First of all, we expect our customers to bring in a project manager that is our key point of contact, who manages the project team and coordinates between the different stakeholders. For larger and multi-phased projects, we also welcome a program manager. The customer teams consist of functional domain experts, process owners, application administrators and application key users. We also require an integration lead to set up the interfaces with the back-end systems. As soon as we have a clear project scope, we can help you to define a resourcing plan with associated level of effort estimates.

Business Partner EDI is handled separately by our dedicated integration team, and can be initiated in parallel with the implementation of our multi-enterprise collaboration network offering or standard web-EDI portal. When choosing our EDI-outsourcing formula, we provide an all-inclusive Integration-as-a-Service model. In case you opt for our in-house EDI-solution, you can choose to not or only partially rely on our experienced and knowledgeable integration team. In both scenarios, the Professional Services costs remain limited and you decide which tempo and direction to take.

Yes, the onboarding of your suppliers, logistics partners or business partners of different kinds for web-based collaboration is a crucial aspect within all our projects, and will be managed by our project team. Together with our customers, we define an onboarding strategy and a realistic execution plan, based on the segmentation and analysis of your partner communities, respective transaction volumes and volume spread. Standard Onboarding Support can be extended in case our customers want to rely more on Quyntess to achieve onboarding success.

Yes, we can. Quyntess offers flexible options above and beyond what is considered to be standard practice. We have a well defined 'roles & responsibilities' overview that explains how we typically support customers during the solution implementation, rollout and partner onboarding. We are happy to discuss your capacity concerns or deviating preferences around the internal vs. external capacity split. The final agreement will be documented in the 'Statement of Work', which again sketches a clear picture for all parties involved.